Have Your Say

We are encouraging our patients to give their views about how the practice is doing. We have therefore set up a

Patient Reference Group (PRG)

The aim of our patient group is to include patients in discussion in the development of the practice in order to improved patient care and experience.

If you would like to become a member of the group please use the contact us tab to let us know.

If you are unable to attend the group but would like to be involved you can become a virtual member please use the contact us tab.


Frequently Asked Questions

• Why are you asking people for their contact details?

o We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing, in order to identify areas for improvement.

 

• Will my doctor see this information?

o This information is purely used to contact patients to ask them questions about the surgery, how well we are doing and ensure

changes that are being made are patient-focussed. If your doctor is responsible for making some of the changes in the surgery

they might see general feedback from patients.

 

• Will the questions you ask me be medical or personal?

o We will only ask general questions about the practice, such as short questionnaires.

 

• Who else will be able to access my contact details?

o Your contact details will be kept safely and securely, will only be used for this purpose and will not be shared with anyone else.

 

• How often will you contact me?

o Not very often. We plan to carry out an annual survey.

 

• What is a patient reference group (PRG)

o This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.

 

• Do I have to leave my contact details?

o No, but if you change your mind, please let us know.

 

• What if I no longer wish to be on the contact list, or I leave the surgery?

o We will ask you to let us know by email if you do not wish to receive further messages.