General Information

The geographical area of the Practice includes the Parishes of: Boughton, Edwinstowe, Kersall, Kirton,  Kneesall, Laxton, Ollerton, Ompton, Perelethorpe, Rufford, Walesby and Wellow.
 
The practice premises has suitable access for disabled patients, disabled unisex toilet facilities and a hearing loop.
 
Patients are expected to use the services provided in a responsible way, making appropriate use of the appointments system and informing the practice if appointments are no longer required.  
 
The practice has a policy of actively pursuing non-attenders.  Patients who persistently fail to keep appointments may be removed from the list.
 
If you have any comments, compliments or complaints please address them to any of the partners or the practice manager.  
 
Friends and Family Survey Results
January 2015
Extremely Likely 80%
Likely 16%
Extremely unlikely 4%
 
 
Violence and Abuse Towards our Staff
The practice operates the NHS Zero Tolerance Policy.  
All such cases will be referred to the police, removed from the practice list and referred to the Nottingham Violent Patient Scheme for any future medical care.
 
Training Medical Professionals
From time to time undergraduate and postgraduate health professionals in training are attached to the practice. When this applies there will be a notice in the waiting room giving details.  
 
Video recording of some consultations may also be undertaken (only with patient consent) to assist in teaching, learning and assessment in medical education. Intimate physical examinations will not be recorded. The receptionist will inform patients when surgeries are scheduled for video recording. A notice will be displayed in the waiting room giving details.
 
Identifiable patient information from your medical record will usually only be used for you medical care and shared on a need to know basis with other healthcare professionals.  
 
Additionally patients records are sometimes used for the purpose of teaching, clinical audit and research, this information is always anonymised, unless explicit consent has been obtained.  If you do not wish this to happen please inform the reception staff who will make a note in your manual and computer record accordingly.  
 
The practice leaflet Access to Health Records (including details on how your information may be used) is available from reception.
 
Sharing Your GP Record
Caring by sharing – supporting your healthcare at all times

 Many people think their GP Record is available to all healthcare professionals involved in their care; but this is not always the case.  It is very common that each healthcare professional you see keeps a separate record.  This can mean important information may not be communicated between health services as well as it could be.

Delivery of your care would be supported by information about you being shared with other health organisations.  Across Nottinghamshire we are introducing a local GP Record sharing model which will allow us to make relevant medical information from your GP Record available to other healthcare professionals at the point of need when they are providing care for you.

You will always be asked for your explicit consent before a healthcare professional accesses your GP Record.  If you say “No” they will not be able to see your medical information.  If however you are unconscious for example in an emergency situation a healthcare professional may access your GP Record without permission if it is deemed in your best interest to provide emergency direct care.

Examples of organisations that may access your GP health information include Out of Hours Teams, Walk in Centres, Hospitals /A&E Departments and Community Healthcare Teams.

Sharing your GP record in this way is designed to ensure that the healthcare professionals looking after you have the most relevant up to date information to enable them to provide you with the most appropriate care.  It may also mean that you won’t have unnecessary tests, have to repeat information or be given drugs that you may be allergic to.

If you wish to only make certain parts of your GP record available and not all of it then you can ask for sections of your GP Record to be marked as ‘Private’.  Private information will never be shared unless it is required by law or you give permission.

We would encourage everyone to make their GP Record available in case they need to be seen in an emergency or Out of Hours.  If you have certain health conditions or go to hospital a lot then you should definitely make your record available.

 
Sharing Patient Medical Records
Please click the link below to watch a video in regards to sharing Patient information.
Sharing Patient Information Video